CITY OF OURAY: Matterhorn under new ownership
By Sheridan Block
Out with the old, in with the new. The Matterhorn Inn motel on 6th Avenue has undergone a number of changes in the last few months, all starting with brand new ownership.
No strangers to the lodging industry, new owners Joe and Mickie Dziubasik know what it takes to manage a successful business. The Dziubasiks previously owned the Best Western Sundance in Delta for nearly 11 years, before selling the hotel and restaurant combo six years ago. Wanting to jump back into the industry, the couple purchased the Matterhorn Inn in December.
“We’re used to the hotel business. We know what we have to do because we’re used to all of that,” said son Jeremy Dziubasik, who helps his parents with hotel management.
Dziubasik said that the family’s goal for the new business is to “do as much as possible to make it a better experience” for customers. Their aim is to improve ratings on websites such as Tripadvisor as well as to maintain a steady collection of repeat customers.
In order to enhance the experience, the Dziubasiks understand the need to enhance appearances.
Since the change in ownership, the Matterhorn has received a complete interior facelift. Each room has been completely remodeled with new furniture and bedding, fresh flooring and painting, and updated appliances and fixtures — including brand new, flat screen televisions. The Dziubasiks are currently working through exterior renovations, which will include re-painting the motel entirely and removing the pool to make room for extra hot tubs and patio spacing.
According to the younger Dziubasik, the renovation process was much needed, as the hotel hadn’t been remodeled since 1971.
“Right now, we’re just trying to build (the business) back up,” he said.
Along with remodeling, Dziubasik said customer service is a key element to improve the business. He noted that positive interactions with patrons and consistent maintenance of rooms and services are particularly important in enhancing a customer’s experience — attributes that are not new to the Dziubasiks.
Despite a slow start during its grand reopening in May, the Matterhorn has gradually seen an increase in business over the last few weeks, a trend that Dziubasik hopes will continue now that Red Mountain Pass has fully opened.
The motel has already seen a few repeat customers, including a group of cyclists who are also making plans for a return later this year.
Additionally, the Matterhorn has established positive relationships with other businesses in town, sharing knowledge and services to further enrich travelers’ experiences.
With the summer rush building in Ouray, local hotels are looking forward to many tourists taking up residence in their rooms. The Matterhorn, if all goes well, hopes to continue quality service year-round.
“We’re trying to make it the best stay possible for all of our customers,” said Dziubasik.